Privacy Policy

1. Introduction

188win takes the privacy and security of your personal information seriously. We understand that when you register for a 188win account, make a deposit, or place a wager, you are entrusting us with sensitive personal and financial data. This Policy is designed to be transparent about exactly what data we collect, why we collect it, how we use it, and what rights you have over it.

This Policy applies to all personal data collected through the 188win website, mobile platform, customer support channels, and any other touchpoints through which you interact with 188win. It applies to all players, including those based in the Philippines and other jurisdictions where 188win operates.

We encourage you to read this Policy carefully. If you have questions about any part of it, please contact our Data Protection team using the details provided in Section 14.

2. Data We Collect

188win collects personal data in several ways: directly from you when you register or use our services, automatically through your use of the platform, and in some cases from third parties. The categories of data we collect include:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (used to verify you are 21 years of age or older, as required under Philippine gaming regulations)
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)
• Government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license, PhilSys national ID) submitted during KYC verification

2.2 Financial Data

• GCash account details
• PayMaya / Maya account details
• Bank account information (BPI, BDO, Metrobank, and other supported banks)
• Transaction history, including deposits, withdrawals, and wager records

2.3 Gaming and Usage Data

• Game history, bet amounts, and outcomes
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits, self-exclusion requests, etc.)
• Bonus and promotion activity

2.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Unique device identifiers
• Log data, including pages visited, links clicked, and error reports

2.5 Communications Data

• Records of your communications with 188win customer support (live chat transcripts, email correspondence)
• Survey responses and feedback you voluntarily provide

We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification.

3. How We Use Your Data

188win uses your personal data for the following purposes:

188win will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

4. Legal Basis for Processing

188win processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

188win does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors and e-wallet providers: GCash, PayMaya, and banking partners require certain data to process your transactions securely.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements.
• Game software providers: Licensed game studios and platform providers who supply the games available on 188win may receive anonymized or pseudonymized gaming data for technical and integrity purposes.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: We may be required to disclose your personal data to PAGCOR, the National Privacy Commission (NPC) of the Philippines, law enforcement agencies, or other competent authorities where required by law or court order.
• Professional advisers: Legal counsel, auditors, and other professional advisers who require access to data in the course of providing their services to 188win, subject to professional confidentiality obligations.

All third parties with whom 188win shares personal data are required to handle that data in accordance with applicable data protection laws and our contractual requirements. We do not permit third-party service providers to use your personal data for their own purposes.

6. Cookies and Tracking Technologies

188win uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in to your 188win account and security cookies that help detect fraudulent activity. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the 188win platform by collecting aggregated, anonymized data about page visits, session duration, and navigation paths. This data is used solely to improve the platform.
• Marketing cookies: Used to deliver relevant promotional content about 188win games and offers. These are only set with your consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 188win platform.

7. Data Retention

188win retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:

• Account data: Retained for the duration of your active account and for a period of at least five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC documents: Retained for the period required by applicable AML regulations, typically five (5) years from the end of the business relationship.
• Customer support records: Retained for up to three (3) years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.

When personal data is no longer required, 188win will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

188win implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 188win platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data protection and information security best practices.
• Incident response procedures to detect, contain, and report data breaches promptly.

While 188win takes all reasonable steps to protect your data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your 188win login and to enable any additional security features available in your account settings.

9. Your Rights

As a data subject, you have the following rights with respect to your personal data held by 188win. To exercise any of these rights, please contact our Data Protection team using the details in Section 14.

• Right to access: You have the right to request a copy of the personal data 188win holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

188win will respond to all valid data subject requests within thirty (30) days. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reasons for it. We may need to verify your identity before processing your request.

If you believe that 188win has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children's Privacy

The 188win platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming regulations. 188win does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the 188win platform, please contact us immediately using the details in Section 14.

11. International Data Transfers

188win primarily processes and stores personal data within the Philippines. In some cases, data may be transferred to and processed in other countries, for example where we use cloud infrastructure or service providers located outside the Philippines. Where such transfers occur, 188win ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require recipients to provide a level of data protection equivalent to that required under Philippine law.

By using the 188win platform, you acknowledge and consent to the transfer of your personal data to other countries where necessary for the provision of our services, subject to the safeguards described above.

12. Third-Party Links

The 188win platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 188win platform and does not cover the privacy practices of any third-party sites. 188win is not responsible for the content or privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

188win reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting a prominent notice on the 188win platform and, where appropriate, by sending a notification to the email address associated with your account. The date of the most recent revision is displayed at the top of this Policy.

Your continued use of the 188win platform following the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must cease using the platform and may request closure of your account.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 188win Data Protection team. Our customer support is available 24/7 via live chat on the platform. For written inquiries, you may reach us at:

Email: [email protected]

We aim to acknowledge all privacy-related inquiries within five (5) business days and to resolve them within thirty (30) days.